📦 Shipping and Delivery
Q1: How long does it take to ship after placing an order?
We will ship within 1-2 business days and send tracking information by email.Q2: How long does it take to ship?
Most areas in the United States can be delivered within 3-7 business days. Remote areas may be slightly delayed.Q3: Do you support international delivery?
Currently we mainly serve users in the United States. If you need international delivery, please contact customer service.
🎁 Product related
Q4: What age children are suitable for your scratch paper?
All our products are designed for children aged 3-12, using environmentally friendly and safe materials, so you can let your children create with confidence.
Q5: Can I choose the color of the scratch paper?
Our scratch paper is mainly "rainbow gradient", and there are also special styles such as luminous and metal. Please see the product details page for details.
Q6: What items are included in the set?
Each set is slightly different, common contents include:
Several scratch papers (spiral or loose pages)
Wooden scratch pen
Template
Colorful lanyard / storage box, etc.
Please refer to the specific product page for instructions.
🔄 Return Policy
Q7: Can I return or exchange the product if there is a problem?
Of course! If the product you received is damaged or does not match the description, please contact us within 7 days of receipt and we will process a refund or resend for you in time.
Q8: What if I want to change the style?
If it is unopened and within 14 days of receipt, we can exchange it for a product of the same price for you (you need to bear the shipping cost).
💳 Payment and Order
Q9: What payment methods are supported?
We accept:
Visa / MasterCard / American Express
PayPal
Shop Pay
Apple Pay / Google Pay
Q10: Is my payment information safe?
Yes! Our store runs on the Shopify secure platform, all payments are encrypted and protected, and information will never be leaked.
📞 Contact us
Q11: How can I contact you?
📧 Email: zmlmservice@163.com
📱 Instagram / TikTok: @zmlm.kids
We will respond to your questions within 24 hours.